• HOW MUCH IS SHIPPING? We offer Free Worldwide Shipping via FedEx.
  •  WHEN WILL MY ORDER ARRIVE? Orders are dispatched from our warehouse based in Colombia, and are delivered within 24 hours.
  • FedEx takes 2 or 3 working days to the United States; 4 or 5 working days to Europe. There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time.
  • WILL I GET A TRACKING NUMBER? An email will be sent once your order has been dispatched. If you do not receive one, please email Most orders require a signature on delivery, make sure your supplied address is attended during business hours. We cannot send to PO BOXES, please ensure a street address is supplied.
  •  WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES? You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. Please be aware that ONEONE does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. Since these fees are not computed nor applied to orders by ONEONE, please contact your local customs office to find out more information if you are unsure of the charges.