FAQS

Q: HOW MUCH IS SHIPPING?

We offer free shippin g on U.S. orders over $100. Orders below that ship for a flat rate of $10. For the rest of the world, a flat shipping rate of $20 applies to all international orders. Orders are delivered within 10–15 business days. Customs or courier delays may occasionally affect delivery times.

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Frequently Asked Questions

FAQS

WHERE ARE YOU BASED?

ONEONESWIMWEAR LLC is incorporated under the laws of the State of Florida. Our headquarters are located in Colombia.

DO I NEED TO RETURN THE WHOLE SET?

No need. You can exchange or return part of it - either the top or the bottom, whichever needs replacing or refund.

WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at support@oneoneswimwear.com so we can urgently review the matter for you.

HOW DO I REQUEST A RETURN?

Requesting a return is really easy. Simply email support@oneoneswimwear.com so we can allocate a FedEx Return Form for you. (Please note that we are unable to refund duties and taxes). Once the items have been received, you will either receive your new item (for exchanges) or full refund (excluding duties and taxes). ONEONE can not be held liable for the loss of garments being returned.

WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. Please be aware that ONEONE does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. Since these fees are not computed nor applied to orders by ONEONE, please contact your local customs office to find out more information if you are unsure of the charges.

HOW CAN I TRACK MY ORDER?

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email support@oneoneswimwear.com.

WHAT IS YOUR RETURNS POLICY?

ONEONE will happily accept returns and exchanges on all our pieces! The items must be in original condition with all tags remaining in place, including hygiene seal. Items must not have been worn, washed or altered in any way. Please also note that we are unable to refund duties and taxes.

IMPORTANT: Final sale items can't be returned or exchanged.

For items bought with a 30% discount or more off the original price, we can't accept returns or exchanges. This applies to both 30% and any bigger discounts.

For more information read our policies: Shipping & Returns

WHAT SIZE SHOULD I ORDER?

We have a live support chat on our website in order to help you personally find your best fit. You can also email support@oneoneswimwear.com. We have also created a sizing guide, which can be seen here SIZE.

HOW MUCH IS SHIPPING?

We offer free shipping on U.S. orders over $100. Orders below that ship for a flat rate of $10. For the rest of the world, a flat shipping rate of $20 applies to all international orders. Orders are delivered within 10–15 business days. Customs or courier delays may occasionally affect delivery times.

WHAT PAYMENT METHODS DOES ONEONE ACCEPT?

Currently we accept Credit Card, PayPal, AfterPay and Apple Pay. If you would like to arrange payment via another method, we are happy to try and assist your request! Please contact us directly at support@oneoneswimwear.com to arrange this.

HOW CAN I CONTACT YOU?

Email us to support@oneoneswimwear.com

IS IT SAFE TO PURCHASE ONLINE FROM THE EBOUTIQUE?

Absolutely! We do not store any credit card details nor do we share your personal information with any third party. However, if you are still concerned with placing your order, please contact support@oneoneswimwear.com and we will contact you regarding an alternative method to place your order!