HOW MUCH IS SHIPPING? We offer free Fedex express shipping and returns on
all US/Canada Orders.
ARE RETURNS FREE? Yes. We do offer free returns on all US/Canada orders.
WHEN WILL MY ORDER ARRIVE? FedEx takes 2 or 3 working days within the
US and Canada.
WHAT IS YOUR RETURN POLICY? We accept bikinis in new condition with tags and
liners attached for a full refund. Items must not have been worn, washed or
altered in any way. You have 30 days from the day you purchased your items to
send them back to us for a full refund. Once we get your items back your refund
will go back on the original form of payment.
WILL I GET A TRACKING NUMBER? An email will be sent once your order has been
dispatched. If you do not receive one, please email
customercare@oneoneswimwear.com Most orders require a signature on delivery,
make sure your supplied address is attended during business hours.
Do you deliver to PO BOXES. No. We cannot send to PO BOXES, please ensure a
street address is supplied.
DO I NEED TO RETURN THE WHOLE SET? If you are exchanging, you only need
to return the piece/s you wish to exchange. For a refund, the full set must be
returned (top and bottom). We cannot issue refunds for a partial return of a top
or bottom.
HOW DO I ORGANISE A RETURN? Simply email
customercare@oneoneswimwear.com and we will allocate a FedEx Return Form
for you, and give you all the details you need!
WHERE DO I SEND MY RETURN TO? We will provide you with the full address when
we allocate your FedEx Return Form.
HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED? We try and
process returns as quickly as possible. If you are initiating a return, we
try our best to reply with your FedEx Return Form within 24 hours. If you
are exchanging, we will send your new piece/s out, and email you a new tracking
number within 24 hours. If you are refunding, we will refund you through the
same method you used to pay (PayPal or credit card) within 5-7 business
days.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT? Whilst we hope
this never happens, if you do receive damaged goods, or have a manufacturing
fault occur, please contact us immediately at
customercare@oneoneswimwear.com so we can personally assist you and sort
out your problem as quickly as posible.
WILL I HAVE TO PAY ANY ADDITIONAL DUTIES AND TAXES? You do not have to
pay import duties, customs ans taxes in the US. However, you will be liable for
all import duties, customs and taxes outside the US. These will be due at the
point of, or after delivery. Please be aware that ONEONE does not have any
control for any duties, customs and taxes levied by the country your order is
being shipped to. We cannot advise you what the cost will be as these
charges can vary according to country. Since these fees are not computed nor
applied to orders by ONEONE, please contact your local customs office to find
out more information if you are unsure of the charges.
